Reasons To Shop With Us

Free Standard Delivery Over £295*

By shopping at you can benefit from a quick and efficient delivery service.

*Our standard 2-5 working days delivery offering is £4.95 for orders below £295 and free for orders over £295 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.

We also offer Premium delivery options on UK orders only such as: Named Day, Next Working Day, Saturday and 2-Person Delivery. The lead times, prices and availability for these options are calculated and displayed during the checkout process depending on the contents of your order and the delivery location.

We use various couriers to give us the flexibility to ensure that your delivery reaches you in perfect condition. Deliveries are not made on bank holidays, so please allow extra time for your order to arrive at these times, especially during the Easter and Christmas periods.

For more details please visit our Delivery & Returns page.

30 Day Money Back Guarantee

At we attach as much importance to providing excellent customer service as to offering exceptional products. If for any reason you are not completely satisfied with your purchase, then you can return your order within 30 days of receiving it.

To speak with a member of our customer service team, call 0330 027 1032 (for calls outside the UK dial +44 330 027 1032) they will be happy to discuss organising a return.

Full details of our returns policy can be found here

Up to 20 Years Warranty

We are proud of our product catalogue, and the lengthy guarantees we offer reflect the high quality and premium standards. Each product is backed by a comprehensive warranty for added reassurance, and depending on the product, the warranty length could be 2, 5, 10 or 20 years. Details are specified on the product pages.

Excellent Customer Rating

Our aim is to provide an exceptional standard of customer service and we are proud to have been rated as “Excellent” on Trustpilot, based on over 20,000 reviews. Read our customer reviews.

100% Secure Shopping

We know how important it is to provide our customers with a secure online shopping experience, and by shopping at you can be assured of the very highest levels of security, starting with our HTTPs site. We operate under an HTTPs protocol, which is indicated by the padlock icon at the top of your browser - this means the communications between your browser and our site are encrypted, ensuring a completely secure site.

Personal information, bank details, debit and credit card numbers and all your data will remain completely confidential thanks to our 256-bit encryption technology.

100% secure payment is guaranteed on all our payment methods. Within the secure framework of the 3D system and to ensure the highest level of security during your purchase, we offer an additional level of protection of Verified by Visa and the secure code for Mastercard. We take your security very seriously, that’s why we will always send you a request requiring confirmation to verify the authenticity of each additional purchase.

You can rest assured that regardless of payment by credit or debit card (Visa or MasterCard), PayPal or bank transfer, your security is paramount, and all your information is protected at every step when shopping with Big Bathroom Shop. Read more details regarding our Privacy Policy and use of cookies