All Big Bathroom Shop products are guaranteed against manufacturing defect in line with the individual manufacturers guarantee periods; please refer to the relevant manufacturers' sections below for details. These guarantees do not cover products against accidental or malicious damage, improper use, negligence, general wear and tear, damage due to poor installation, poor servicing or consequential loss. This does not affect your statutory rights.
Adatto Casa
Adatto Casa guarantees all its furniture and accessories for a period of 3 years from the date of purchase. Bulbs and parts subject to normal wear and tear (for example tap aerators) are excluded.
Aqualux Showers
All Aqualux products come with a manufacturer's guarantee to provide you with complete peace of mind. The guarantee details are:
AquaSpace: Lifetime guarantee
Pura: Lifetime guarantee
Elite Modern, Elite Classic and Elite Xtra: 10 Year guarantee
Euro, Aquarius and Aquarius Xtra: 10 Year guarantee
Steam Cabins: 2 Year guarantee
Balterley Bathrooms
Balterley Bathrooms are pleased to offer a lifetime guarantee across all of their following products:
Bathroom pottery
Baths, shower trays, and enclosures
Bathroom taps
Bathroom furniture
Bathroom panels and seats
These are guarantees against manufacturing defect
Bauhaus Bathrooms
All Bauhaus products are covered by a 15-year guarantee against manufacturing defects. This guarantee does not cover damage caused by misuse.
Crosswater Taps and Showers
All Crosswater products are covered by a 15-year guarantee against manufacturing defects. This guarantee does not cover damage caused by misuse.
Deva Taps and Showers
Deva offer a 12-year guarantee* on all the Chrome taps they sell. All other products and finishes have a 5** year guarantee. * The 12-year guarantee includes 2 years parts and labour followed by 10 years parts only. ** The 5-year guarantee includes 2 years parts and labour followed by 3 years parts only.
Hudson Reed Taps and Showers
Hudson Reed are pleased to offer a 10-year guarantee against all products when used in normal domestic applications. This guarantee excludes serviceable parts, neglect and abuse.
Laufen Bathrooms
Laufen Bathrooms offer the following guarantees for their products:
Bathroom Pottery: 5 years
Acrylic Baths: 5 years
Brassware: 5 years
Furniture: 2 years
Seats and all other Fittings: 1 year
Manhattan Showers
Manhattan Showers offer a lifetime guarantee on all shower enclosures. In the unlikely event that you experience any defect with your Manhattan shower enclosure then Manhattan guarantee to replace or repair the defective part. This guarantee is subject to certain conditions.
Milano Bathrooms
At Milano we're proud of our products and guarantee them against faulty materials or manufacture, provided they have been installed, cared for and used in accordance with our instructions. The following give details of our guarantee periods:
Bathroom pottery: 25 years
Acrylic baths: 25 Years
Steel baths: 25 years
Shower trays and enclosures: 5 Years
Brassware and showers: 5 Years
Accessories and fittings, all wooden products, bath panels, shower tray panels, plastic and metal fittings including seats, cistern fittings: 1 year
This guarantee excludes serviceable parts
Phoenix Bathrooms
Phoenix bathroom products have the following guarantee periods:
Baths: 25 years
Whirlpools: 2 years
Bathroom radiators: 5 years
Bathroom taps: 5 years
Shower valves, shower enclosures and shower screens: 5 years
Bathroom pottery and furniture: 1 year
Roca Bathrooms
The following guarantee periods apply to Roca Bathroom products:
Bathroom pottery: 25 years
Acrylic baths: 25 years
Steel baths: 25 Years
Shower enclosures and screens: 10 years
Brassware and showers: 5 years (ceramic disc cartridges have a lifetime guarantee)
Furniture, mirrors and accessories: 2 years
Whirlpool spas: 2 years
Seats and covers: 2 years
Simpsons Shower Enclosures
Simpsons Showers offer a lifetime guarantee on all shower enclosures; this excludes shower trays, and Supreme bath screens, which carry a 1-year guarantee.
Twyford Bathrooms
Twyford bathrooms offer the following guarantees:
Bathroom pottery*: 25 years
Acrylic baths: 25 Years
Brassware and showers*: 5 Years
Accessories including seats and cistern fittings: 1 year
* Internal working parts: 1 year
Vitra Bathrooms
Vitra bathrooms offer the following guarantees:
Bathroom pottery: 25 years
Acrylic baths: 25 years
Steel baths: 25 Years
Accessories and fittings, bath panels, shower tray panels, plastic and metal fittings including seats, cistern fittings: 2 years
Payment
We accept the following payment options.
Security
We use full 128-bit encryption technology to keep your order and payment details safe.
