The phone lines will be closed on Monday 8th May 2023 for the bank holiday to mark The Coronation of Their Majesties King Charles III and Queen Camilla.
Manage Your Order Online
Quickly and simply manage your order yourself using the My Account section. You can sign up with the same email address you used to place your order and it’s really easy to do!
- Adjust contact information
- Check your order status
- View historic order info
- Invoice downloads
- Subscribe / unsubscribe from email newsletters
Frequently Asked Questions
Can I Get Help With Placing My Order?
Whether you’re unsure about options, sizes or product suggestions, get in touch by one of the methods below and one of our helpful team of advisors will be more than happy to assist you in placing an order:
By Phone: 0330 027 1032
By Email: firstname.lastname@example.org
Live Chat: Simply click the chat icon at the bottom right of the screen to speak to someone.
Where Is My Order?
You can monitor the status of your order in the My Account section and will receive email updates too. Once your item has shipped, you will receive an email with the relevant delivery details. We will provide you with a link to track your order or, for larger items and orders, a Pallet haulier will be in touch to book the delivery on a day that is convenient.
How Long Will Delivery Take?
Our Standard Free delivery option is 2-5 working days. Some products do have longer lead times; details of which can be found on product pages and confirmed during the checkout process.
There are also Premium delivery options available – such as Next Day & Nominated day delivery. Lead times, prices and availability are calculated during the checkout process and will depend upon the contents of your order and location of the delivery address. More information about this can be found on our Delivery & Returns page.
I Am A Trade Customer. How Do I Register?
All trade customers can receive up to a 15% discount across a selection of products. You can register for a Trade Account via this page.
My Item Arrived Damaged, What Can I Do?
In the unfortunate event of you receiving a damaged item, please send an image of the damage to email@example.com as soon as you are able. Please supply your order number and product details and a member of our helpful team will contact you.
How Do I Return An Item?
At Big Bathroom Shop, we offer a 30 day returns policy from the date of your delivery. To set up a return, please contact firstname.lastname@example.org
You can organise a carrier of your choosing, or we can provide a collection quote from one of our trusted carriers.
When requesting a return, please supply the details below in your correspondence:
- Order Number
- Product(s) you wish to return
- Number of parcels
- Your collection address
- A contact telephone number
- Confirm if a quote is required or please supply tracking details of your own carrier
While we strive to process every return and refund from receipt of goods as quickly as possible, please allow up to 14 days for the money to show in your account. All refunded items are processed to the original payment method you used to place your order.
Do You Offer Technical Product Support?
Certainly! Each of our products are supplied with installation guides, which can be found in the “guides” tab on our product pages. You’ll also find a range of helpful guides on the Big Bathroom Shop Inspiration pages.
For specialist support, you can contact the product team via email at email@example.com
How Do I Download A Copy Of My Invoice?
If you are an account holder, you can login to the My Account section to access and download all that information.
Customers without an existing Big Bathroom Shop account can upload details (order ID, billing info, email address) to our order information page, where you can locate a detailed overview of invoices, refunds and shipments relating to your order(s).
Need to discuss your order or maybe something else?
Our helpful Live Chat Assistant can help answer a question promptly. Simply click on the chat icon on the bottom right of the screen to speak to an assistant.
Calls to 03 numbers cost no more than a national rate call to 01 or 02 numbers and may count towards any inclusive minutes in the same way as calls made to 01 and 02 numbers.
Please check with your provider for further information.
Our phone lines are open during the following times:
- Monday - 8:30am - 5pm
- Tuesday - 8:30am - 5pm
- Wednesday - 8:30am - 5pm
- Thursday - 8:30am - 5pm
- Friday - 8:30am - 5pm
- Saturday - Closed
- Sunday - Closed
Other ways to contact us:
Email: Get in touch by contacting firstname.lastname@example.org with details of your query. Whilst we strive to answer all emails within 24 hours (excluding weekends), this may sometimes be longer during busier periods.
Social: We can be contacted via the social channels below, where enquiries will normally be responded to within 2-3 working days. Please note: We cannot supply delivery information via our social channels.