Free Delivery*for UK mainland orders
By shopping at BigBathroomShop.co.uk, you can benefit from a quick and efficient delivery service.
*You will not be charged for delivery if your order totals £295 or more. Any order under £295 will incur a standard delivery charge of £4.95.
We also offer Premium options such as Nominated and Next Day delivery. The lead times, prices and availability for these options are calculated during the checkout process depending on the contents of your order and delivery location.
Most of our products are available within 2-5 working days of your order being placed.
We use various couriers to give us the flexibility to ensure that your delivery reaches you in good condition as quickly and economically as we can supply it. Deliveries are not made on bank holidays, so please allow extra time for your order to arrive at these times, especially over periods such as Easter and Christmas.
Dependent on the delivery option chosen, additional charges may be payable to the Scottish Highlands, Lowlands and Islands. This includes the following postcode groups: AB, KW, PA, PH, IV, IM, ZE, HS, JE, GY, BT.
30 Day Money Back Guarantee
At BigBathroomShop.co.uk we attach as much importance to providing excellent customer service as to offering exceptional products. If for any reason you are not completely satisfied with your purchase, then you can return your order within 30 days of receiving it.
To speak with a member of our customer service team, call 0345 122 7569 (for calls outside the UK dial +44 345 122 7569). Lines are open Monday to Thursday 8.30am-9pm, and Friday and Saturday 8.30am-5pm. Sunday closed.
Full details of our returns policy can be found here
Up to 20 Years Warranty
We are proud of our product catalogue, and the lengthy guarantees we offer reflect the high quality and premium standards. Each product is backed by a comprehensive warranty for added reassurance, and depending on the product, the warranty length could be 2, 5, 10 or 20 years. Details are specified on the product pages.
Excellent Customer Rating
Our aim is to provide an exceptional standard of customer service and we are proud to have been rated as “Excellent” on Trustpilot, based on over 10,000 reviews. We closely monitor our reviews, and take customer feedback onboard, which allows us to further improve and enhance our service and product offering.
100% Secure Shopping
We know how important it is to provide our customers with a secure online shopping experience, and by shopping at BigBathroomShop.co.uk you can be assured of the very highest levels of security, starting with our HTTPs site. We operate under an HTTPs protocol, which is indicated by the padlock icon at the top of your browser - this means the communications between your browser and our site are encrypted, ensuring a completely secure site.
Personal information, bank details, debit and credit card numbers and all your data will remain completely confidential thanks to our 128-encryption technology.
100% secure payment is guaranteed on all our payment methods. Within the secure framework of the 3D system and to ensure the highest level of security during your purchase, we offer an additional level of protection of Verified by Visa, the secure code for Mastercard and the American Express Safekey. We take your security very seriously, that’s why we will always send you a request requiring confirmation to verify the authenticity of each additional purchase.